Welcome to our Help Center. Below are some Frequently Asked Questions at Temo Vision:
How it works
How do I place my order?
The ordering process is very simple:
1. Select your location and your nearest store
2. Search and add your products to Cart.
3. Check out and provide your delivery details
4. Select your preferred mode of payment and complete your order
5. Receive your delivery within 4 hours
1. Select your location and your nearest store
2. Search and add your products to Cart.
3. Check out and provide your delivery details
4. Select your preferred mode of payment and complete your order
5. Receive your delivery within 4 hours
How do I fulfill my Prescription?
How do I reset my account password ?
How can I find my nearest store ?
Payments
How Secure are my details when I use my mobile money account or bank/debit/credit card
We use PCI-DSS level 1 certified payment methods, including VISA, MASTERCARD, and Mobile Money which means we utilise the highest security standards in the world.
Do you accept cash on delivery
Which Payment Methods are available?
Delivery
What delivery options are available ?
When checking out you will able to select what delivery options you prefer. You can either collect your order instore from the nearest branch, or your order can be delivered to your nominated location by our approved delivery partner.
How much is the delivery cost?
How can I track my order?
Can I send someone to collect my order on my behalf ?
How long does delivery take after ordering ?
Instore services
How do I book for vaccinations?
To book or get more information on Vaccinations please view here, reach us on +237655004189 or Visit any Temo Vision Branch near you
What instore services are offered at Temo Vision Pharmacy ?
What insurance cards are acceptable at Temo Vision Pharmacy?
Returns
Does Temo Vision accept product returns?
Health Advice
What diagnostic tests do you offer in store?
We offer free Blood Pressure testing , free Body Mass Index check , free Vitamin Deficiency testing, Blood Sugar testing. Eye and Dental Checks can also be performed.
How do I know what to purchase for my specific health condition ?
Are your pharmacists available for consultation?